Refund and Returns Policy
At Albert Supply Textile, we take pride in our 40-year legacy of producing quality clothing in Rwanda and China. Our commitment to excellence extends to our customer service, including our refund and return policy.
Overview
We offer a 30-day return policy for all purchases made from Albert Supply Textile7. This policy ensures that our customers have ample time to assess the quality and fit of our products.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in the same condition as you received it7
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The item must be in its original packaging
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You must have proof of purchase (receipt or order confirmation)
Non-Returnable Items
Certain items cannot be returned due to hygiene and safety reasons:
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Intimate apparel
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Face masks
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Custom-made items
Refund Process
Once we receive and inspect your return, we will notify you about the status of your refund. If approved:
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We will initiate a refund to your original method of payment
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Credit card refunds may take 5-10 business days to process, depending on your card issuer
Exchange Process
If you prefer an exchange instead of a refund, please contact our customer service team at info@albertsupplytextile.com to arrange this.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product).
Quality Guarantee
We stand behind the quality of our products. If you receive a defective item, please contact us immediately, and we will work to resolve the issue promptly.
International Returns
For our international customers, please note that you may be responsible for duties and taxes associated with international returns.
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our customer service team:
Email: info@albertsupplytextile.com
Phone: 0788333309
Website: www.albertsupplytextile.com
At Albert Supply Textile, we are committed to your satisfaction and to upholding our mission of providing quality clothes made right here in Rwanda by Africans.
